Get it in writing
Anything promised verbally by sales staff, not written in your contract for the purchase, lease, or license to reside in a retirement village, should be obtained in writing. Any verbal agreements regarding questions raised by the prospective resident and/or their solicitor, should be substantiated by signed letters, or changes to the contract by the operator.
Prospective residents are always strongly recommended to seek the services of a solicitor familiar with the Retirement Villages Act.
ALL retirement village contracts have, by law, a cooling off period (21 days). A prospective resident who did not heed the advice in the previous paragraph, for whatever reason, can still obtain legal advice.
The last thing a prospective resident is contemplating is a possible future dispute with the operator. However, verbal agreements, if relied on by a prospective resident, would have little or no bearing at a tribunal.