Get it in writing

Anything promised or agreed to verbally by sales staff, not already written in your residence contract to reside in a retirement village, should be attached to or added as a variation to the contract .

Any answers to questions raised by the prospective resident and/or their solicitor, should be substantiated by signed letters from the scheme operator or their solicitor.

Prospective residents are strongly recommended to seek the services of a solicitor familiar with the Retirement Villages Act.

ALL retirement village contracts have, by law, a cooling off period (21 days). A prospective resident who did not heed the advice in the previous paragraphs, for whatever reason, can still obtain legal advice.

The last thing a prospective resident needs is a future dispute with the operator about what was promised or agreed to.

Verbal agreements, if relied on by a prospective resident, would have little or no bearing at a tribunal hearing.