Residents Committee Support Desk

 What is the Support Desk?

The support desk compliments the ARQRV Residents Committee Manual.

ARQRV has established a portfolio within the association’s committee structure which focuses on providing assistance to residents committees through a subscription-based service.

The Support Desk provides specialist assistance and advice to residents committees about matters specific to the of role residents committees but especially those topics included in the Residents Committee Manual and the Village Financials guideline.

ARQRV is aware that many residents committees struggle to understand their role, are often unsure of the requirements of the Retirement Villages Act, and need help dealing with village financial matters including reviewing draft village budgets, quarterly financial statements, or annual audited reports.  Subscribers will also be given advice and direct assistance when developing or reviewing a residents constitution.

Advice and assistance will also be provided to subscribing villages that are establishing a residents committee for the first time.

Please note – The Support Desk does not assist with matters relating to individual residents, to residence contracts nor those issues affecting the village as a whole, or a substantial part of it (other than village financial matters).

 How does the Support Desk work?

A member of a subscribing residents committee may contact the Support Desk by phone or email with a query. The query will be referred by the Support Desk to an ARQRV committee member with the appropriate expertise in that area who will contact you and address your issue.

How much does the Support Desk cost?

Fees are paid annually and are based on the number of accommodation units within a village regardless of the number of ARQRV members.  Subscriptions will be valid for 12 months from the date of payment.

Number of accommodation units Annual fee
Up to 50 $30
51 to 100 $50
101 – 200 $70
201 – 300 $90
Over 300 $110

How to subscribe

To subscribe, you must send a completed Residents Committee Support Desk Sign Up form (MS Word) and payment to the ARQRV office.  The form is also available from the ARQRV office.

Please note – only one renewal notice will be emailed per year.  The invoice is payable within 30 days.

*Residents may subscribe in anticipation of a committee, where the committee wishes to be provided ARQRV assistance in its establishment.  The support desk service will continue to be available to the committee after its establishment.

ARQRV Support Desk contact details

Telephone: 0429 098 417  


(The desk is sometimes unattended.  Please leave a clear voice message, if your call is not answered.)