Become a liaison officer

If you consider this is for you and you would like to nominate please contact ARQRV office.

Role of a liaison officer

ARQRV is represented by a network of Liaison Officers each based within a retirement village. Liaison officers are the day-to-day face of ARQRV and a conduit between members and the ARQRV committee (the Committee).

The role of a liaison officer is essentially to raise the profile of ARQRV within their retirement village and to refer members who have an issue with the scheme operator of the retirement village, to the ARQRV committee. Liaison officers also make themselves known to new residents in the village and pass on information about the benefits of being part of an organisation devoted to helping residents in Queensland retirement villages.

The main duties of a liaison officer are to:

  • promote the services of ARQRV to new and existing residents
  • assist with new memberships
  • assist with existing membership renewals
  • refer members who have an issue with the retirement village scheme operator, to the Committee


The role of a liaison officer is a voluntary position. Only village residents with an email address are eligible to take on this position as all ARQRV communication with liaison officers is via email.

Liaison Officers should enjoy talking to people and be confident in handling small amounts of cash.

Villages with ARQRV members can choose a liaison officer or have one recruited by the ARQRV Committee. The person chosen as a liaison officer must be a resident of the village and must also be a financial member of ARQRV. Village management are not eligible to be liaison officers.

Liaison officer support

A Liaison Officer handbook has been developed by ARQRV to assist village liaison officers in their role.

It contains helpful information such as ARQRV contacts, how to promote ARQRV within your village and how to process membership applications and renewals. It also contains helpful checklists and information on how to refer members with issues to the ARQRV.

Administrative support for liaison officers is also provided by ARQRV. A liaison officer pack containing all the resources required to undertake the role of a liaison officer is provided. These resources include, brochures, membership forms, a liaison officer badge, receipt book and payment forms. The ARQRV Membership Officer can provide help with membership enquiries or can forward any resources you may require undertaking the liaison officer role. The ARQRV Membership Officer can be contacted by telephone or by email.

A regular newsletter will be sent to all liaison officers providing information on current issues, common Q&As, membership and an individual liaison officer profile section.